Support Options
Explore
Remote Support & Support Options
New Avalon Technology is committed to providing world-class customer service. You can always call our help desk at (855) 358-7100 for immediate assistance within our normal business hours.
Option 1: From Your DesktopOption 2: From Your Client PortalOption 3: By Send Us an EmailOption 4: By Giving Us a CallOption 5: Chat with Us
From Your Desktop
This is the easiest and fastest way to get help. There should be a Green IT icon called “IT Support”
Click the icon and you can submit a ticket directly from your computer. As soon as a technician is available they will reach out to assist you with your support request
From Your Client Portal
To submit a support request through the Client Portal click the icon below. (Note: you will need the username and password that was provided to you)
By Sending Us an EMAIL
If you’d prefer email, simply shoot us an email to helpdesk@newavalontech.com
This will automatically pop-up in our system and we’ll work on to it as soon as possible. You’ll get an automated reply confirming we’ve got it!
By Giving Us a Call
You can call us 24 x 7 x 365 at 855-358-7100 whenever you need help. If you need help URGENTLY, make sure you call us rather than use any of the other methods.
Coming Soon: Chat with Us
Chat with one of our technicians about your issue and have your chat session be automatically converted into a ticket to keep record of the interaction.
Remote Support Agents
While supporting our users we have learned to account for all variables. We use screen sharing to help us troubleshoot and resolve issues remotely. If our tools are not installed on a machine you can use the link below to allow us to connect. The technician supporting you will provide a unique one-time use code. This ensures we can still provide world-class support regardless of the circumstances.
